Warranty
We proudly stand behind every pair of sunglasses we make. Your frames are covered under our lifetime warranty and the best stories make it into our Warranty Hall of Fame.
THE WARRANTY HALL OF FAME
WARRANTY HALL OF FAME
“| was at the beach in North Carolina playing in thesurf when a large wave sent me and my Puertoglasses tumbling.l never saw them again. In hopesthat you will show mercy on me, l have drawn apicture of who l assume is the new owner of myglasses.”
“| am sorry to say the dog literally did eat them.They were up high on a counter, but she feltadventure Cali g, and without opposable thumbs,all she had were here mighty jaws to pick them upwith :(“
“The frame snapped in half at the nose when l wasrowing my first class ó rapid on the Grand Canyon.Boats and people were fine but glasses didn’t makeit 🙁 Managed to duct tape them together for therest of the trip. l love sunskis and want them on allmy adventures!!! 🙂
Our Lifetime Warranty covers your sunglasses frames for the lifetime of the product. We guarantee against all defects in materials or workmanship, as well as frame breaks that occur during normal use of the sunglasses. Under our warranty, if your sunglasses frames break, we will replace your sunglasses, excluding the cost of shipping. ‘Normal use’ does not include damage that occurs during outrageous or negligent events surrounding your sunglasses (i.e. run over by a car, or intentional abuse or damage to the frames). Importantly, our warranty policy only covers ONE warranty replacement for each pair of sunglasses purchased.
We will NOT replace frames that sustain superficial damage, paint scuffs or minor wear and tear. If the product is still wearable, we don’t want to replace it as that is a waste of a perfectly good pair of shades.Scratches or scuffs on your frames are nothing more than a record/memoir of the awesome adventures that you’ve had in your Sunskis. But if something breaks due to manufacturer defect or during normal use, we’ve got you covered.
We reserve the right to decide if your damage is covered under our Lifetime Warranty, but tell us a good story and we’ll likely be pretty lenient.
Our lenses are handled with our Lens Replacement Program, but are not covered by our Lifetime Warranty. Lenses are the most delicate part of a pair of sunglasses, and all lenses will scratch if you adventure hard enough. Because of this, we’re not able to automatically cover them under our lifetime warranty.
For lenses, we guarantee against any defect in materials or workmanship (this includes delamination, loss of coating, or peeling apart – if your lenses experience any of these defects, submit a claim below). If you scratch your lenses, we offer an extremely convenient and subsidized Lens Replacement Program with lens kits that you can order and swap lenses at home! If you’ve got busted lenses, head over to our Replacement Lens Kits!
To start your warranty claim, visit our Sunglasses Hospital by clicking the link below. You’ll be asked to make a Sun Club account so we can better service your claim.
Note: For all customers living in Japan, you’ll need to submit your warranty claim through our distributor’s website: https://www.goldwin.co.jp/sunski/
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