This Privacy Policy (“Policy”) outlines how Raymio Eyewear Co.,Ltd, (collectively “Raymio”, “we”, “our”, or “us”) uses, discloses and safeguard your personal data when you visit our site(www.raymio.com).

This Policy, together with our Terms and Conditions, our Return Policy and any and all other applicable operating rules, policies, price schedules, and supplemental terms and conditions or documents that may be published from time to time, collectively govern your use of our sites.

Please note that this Policy applies only to our site and does not cover other sites that may be linked from our site. We encourage you to review the privacy policies of those sites independently.

We ask that you please read this Policy before using the site. It describes what information we gather from you and others who visit or use site, how we use that information, and how we do to protect it. When you access or use our site, certain information, including personal Information, may be collected, transferred, processed, stored, and in certain circumstances, disclosed or shared as described in this Policy.

Please note, by creating an account on our site or otherwise providing us with yours or others’ personal information, you expressly consent to the information handling practices described in this Policy and you acknowledge and confirm that you have permission to provide us with all personal information provided. If you do not agree with this Policy or our terms of use, please do not access, use, or register for an account on our site.

We reserve the right to modify this Privacy Policy at any time. Any such modifications will be effective immediately upon posting thereof on our Website, but will not apply retroactively. You agree that you are responsible for reviewing our Website and this Privacy Policy periodically for modifications and to also be aware of any such modifications. Your continued use of our Website after such modifications have been made will constitute your acknowledgement of the modified Privacy Policy.

1. Information We Collect

We collect information in several ways to provide you with the best shopping experience possible:

When using the Site, you may provide information about yourself, including the information listed below and any other information you choose to provide.  For example, we collect this information when you place an order, join our email list, create an account, leave a review, contact us, or interact with us for any other purpose.  We may also collect your mailing and billing information when you place an order with us. In addition, we may obtain information from third parties about you and link it to other information we have collected.

When you visit, use, and interact with our Site, we (and other entities) may automatically collect information about your visit, use, or interactions. Specifically, we may collect information regarding IP address, browser type, device type, time and date of visit, pages visited and other activities on the Site, coarse location, and other information we collect through the use of cookies and similar technology. We may also derive further information from the data we collect to learn more about your preferences and interests in order to create a more personalized experience in your use of our Site. This information may include the following:

• Log Information: Information that your browser automatically sends whenever you visit the Site. Log Information includes your IP address, unique personal identifiers, browser type and settings, the date and time of your request, and how you interacted with the Site.
• Device Information: Includes name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.
• Usage Information: We collect information about how you use our Site, such as the features you use, the actions you take, and the time, frequency, and duration of your interactions with the Site.
• Email Open/Click Information: Pixels are incorporated in our email campaigns which allows to collect information regarding when you open an email or click on any of links included therein.
• Location Information: We derive an approximate estimate of your location from your IP address.
• Payment information, In order to complete transactions and fulfill orders, we collect data related to your order on the Service (e.g. transaction history), payment information required to complete the transaction (e.g. payment card number or other third-party payment information required for payment), your shipping address and billing address (e.g. city, state, country of residence, postal code), and recipient contact information (e.g. name, mobile phone number).
• You provide, such as when you make a purchase, make a return or exchange, create a personalized Zeelool.com shopping account, track an order online, sign up to receive promotional emails or text messages (including offers and sales alerts), use the reviews or related services and features, submit a request to our customer service, or interact with our social media pages;
• Passively, such as when you visit and navigate our platforms on any device, install and use our mobile app, enable location-based features on our platforms, click on sponsored links or third-party advertisements, or receive or interact with our communications and platforms that may contain cookies or pixels;
• From third parties, such as social media platforms, including Facebook, Twitter, YouTube, Pinterest and Instagram, service providers that we use, analytics companies, advertising networks and cooperatives, third parties that provide us with information about you and the different devices you use online, and other third parties that we choose to collaborate or work with.

2.How We Use Your Information

We use your information to:

1. Process and fulfill orders, including shipping and payment
2. Communicate order status and customer support
3. Improve our website, services, and user experience
4. Detect and prevent fraud or misuse
5. Conduct marketing campaigns, promotions, or personalized offers
6. Comply with legal obligations or protect legal rights.

Derived Information: We may infer your preferences for certain products or create a customer profile based on information we collect about you, such as your browsing history, previous purchases, and interactions with our emails and ads.

Information collected from third parties: Our advertising partners may provide us with information related to your exposure to and interaction with our ads displayed on third-party platforms, such as mobile advertising identifiers (MAIDs).

We may display testimonials from satisfied customers on our website, in addition to other testimonials. With your consent, we may publish your testimonial along with your name. If you would like to update or delete your testimonial, please see the “Contact Us” section below.

3.How We Protect Your Information

We maintain rigorous protocols to protect the security and confidentiality of the personal information you share through our websites and mobile applications. While we do our best to protect your information in our possession, the transmission of information over the Internet is not always perfect and we cannot guarantee that your information will be secure in all circumstances.

Please note that you play an important role in protecting your information. We strongly recommend that you take appropriate steps to protect your account and personal information, including but not limited to:

Using complex passwords;

Not sharing your password with others;

Enabling security locks on your devices to prevent unauthorized access to your account; and logging out of your website session when you have finished using our website.

4.Your Choices and Access Requests

We strive to offer you choices about how personal information is used and shared. Your choices include:

• To opt out of our email marketing, you can use the link provided at the bottom of each marketing message.
• Mobile location. You may choose not to provide your location to us in connection with your use of our mobile application by declining any prompt requesting location information, and by customizing your mobile device settings to prevent sharing of location information;
• Access request. If you have registered for an online account, we allow you to access and update certain personal information that you have provided to us by logging into your online account and using the features and functionalities available there. You may also make a request for access to your personal information, and we may request additional information from you in order to verify your identity before accommodating an access request.

5. Cookies and Tracking Technologies

Cookies help us deliver a tailored and optimized shopping experience. We use:

*Essential Cookies for site functionality

*Performance Cookies to understand usage trends

*Marketing Cookies for ad personalization

You can manage your cookie preferences through your browser settings. Blocking cookies may affect site functionality.

CONTACT INFORMATION

If you have any comments or questions about this Privacy Policy. Please feel free to contact us at:info@raymio-eyewear.com